Shipping and Returns Policy
Acucare Systems (M) Sdn Bhd Supply Return Policy for all Products
At Acucare Systems (M) Sdn Bhd, our main goal is to make certain that you receive the suitable product. However, for any reason you may select a product that does not meet your needs. In order avoid needless returns, please consult with an Acucare Systems representative before placing an order. Should you need to return an item, please carefully read the below restrictions and contact us for a return.
Most items may be returned within 14 days of receipt for a full refund as long as they meet the following conditions:
- The item must be returned in the original packaging at the client’s expense.
- The item must be received by us in the original packaging, in new condition, and with no damage such as cracks, marks, missing parts, or dirty – etc.
- Online Orders: A request to return to Acucare Systems (M) Sdn Bhd must be made within 14 days of delivery.
- To receive a refund or replacement, the item must be returned to Acucare Systems (M) Sdn Bhd within 14 days of receiving the approval for return, subject to changes.
- Any open box items.
- All consumable items.
For questions regarding a particular item please call Acucare Systems (M) Sdn Bhd at 03- 5637 2828 before ordering.
PLEASE NOTE: Items without approvals will not be valid for refund, replacement, or credit of any type.
Please note that return freight is the customer’s responsibility unless Acucare Systems (M) Sdn Bhd made an error. Carefully follow all return-shipping instructions. In case an item is returned to the wrong address, Acucare Systems (M) Sdn Bhd reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location.
To protect the returned items, we extremely recommend insuring the items against shipping loss or damage.
Once your return is received, Acucare Systems (M) Sdn Bhd will issue a credit for the purchase. Please allow up to 3 weeks for your credit to post. If you paid by cash, check, or money order, we will issue a check to the billing address or shipping address on file within 14 days.
If your item is defective or was damaged during shipping, please immediately call or email us at: 03-5637 2828 or firstname.lastname@example.org. We will arrange for the item to be repaired or replaced, or refunded.